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Export My Data

Download a copy of all personal data we have stored about you.

Request Data Export

Under GDPR Article 15 (Right to Access), you can request a copy of all personal data we hold about you. The export will include your orders, bookings, and account information.

What's included in the export?

  • • All historical orders and ticket purchases
  • • Seat reservations and booking details
  • • Payment transaction records (masked card info)
  • • Account information (name, email, phone)
  • • Consent records and preferences
  • • Email communication history

To protect your data, we'll email you a link to confirm this request before generating your export.

Frequently Asked Questions

How long does it take to generate my data export?

To verify your identity, we first email you a confirmation link. Once you click it, your export is generated and available to download right away.

How long is the download link valid?

For security reasons, download links expire after 24 hours. You can request a new export anytime.

What format should I choose?

JSON format is ideal if you're technically savvy or want to process the data programmatically. CSV format is easier to open in spreadsheet applications like Excel or Google Sheets.

Is my data secure?

Yes. The download link is unique to your email and expires after 24 hours. All data is transmitted over encrypted HTTPS connections.

Need to delete your data instead?

If you want to permanently remove your personal information from our systems, you can submit a data deletion request.

Request Data Deletion