Privacy Policy

1. Data Controller Information

Showprima ("we", "us", or "our") operates the event ticketing platform at showprima.com. For all data privacy inquiries, you can contact us at:

Email: privacy@showprima.com
Address: 123 Music Street, Concert City, CC 12345
Data Protection Officer: dpo@showprima.com

2. Data We Collect

We collect and process the following types of personal data:

Booking Information

Name, email address, and phone number
Event selection and seat preferences
Order history and ticket details

Payment Information

Payment details processed securely via Stripe, PayPal, or Revolut
We do not store complete credit card numbers on our servers
Transaction IDs and payment references for record-keeping

Technical Data

IP addresses (for fraud prevention and security)
Browser type and device information
Cookies (see our Cookie Policy below)

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contractual Necessity: To fulfill your ticket booking and deliver your order
Legitimate Interest: Fraud prevention, security, and customer support
Consent: Marketing communications and analytics cookies (you can withdraw consent anytime)

4. How We Use Your Data

Your personal data is used for:

Processing and fulfilling your ticket orders
Sending order confirmations and tickets via email
Providing customer support and responding to inquiries
Preventing fraud and ensuring platform security
Sending marketing communications (only with your consent)
Improving our services through analytics (with your consent)

5. Data Retention Periods

We retain your personal data for the following periods:

Order Data: 7 years from purchase (financial record compliance)
Customer PII: 3 years after your last interaction with us
Marketing Data: Until you withdraw consent

After the retention period expires, your personal information is automatically anonymized. Financial records are retained longer to comply with tax and accounting regulations.

6. Your Rights Under GDPR

As a data subject, you have the following rights:

Right to Access: Request a copy of all personal data we hold about you
Right to Rectification: Update or correct your personal information
Right to Erasure: Request deletion of your personal data (subject to legal holds)
Right to Restrict Processing: Limit how we use your data
Right to Data Portability: Receive your data in a machine-readable format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent for marketing and analytics at any time

To exercise any of these rights, please visit our Data Request Form or email us at privacy@showprima.com.

7. Third-Party Data Sharing

We share your data with the following third parties to provide our services:

Payment Processors: Stripe, PayPal, Revolut (for payment processing)
Email Service Providers: For sending order confirmations and tickets
Analytics Providers: Google Analytics, Hotjar (only with your consent)
Marketing Platforms: Facebook Pixel, Google Ads (only with your consent)

We do not sell your personal data to third parties.

8. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure adequate protection through:

EU Commission adequacy decisions
Standard Contractual Clauses (SCCs)
Privacy Shield certification (for US-based processors)

9. Security Measures

We protect your personal data using:

SSL/TLS encryption for all data in transit
Secure payment processing (PCI DSS compliant)
Access controls and authentication systems
Regular security audits and penetration testing
Employee training on data protection

10. Cookie Policy

We use the following types of cookies:

Essential Cookies (Always Active)

Session management and authentication
Shopping cart functionality
Security and fraud prevention

Analytics Cookies (Requires Consent)

Google Analytics - traffic analysis
Hotjar - user experience tracking

Marketing Cookies (Requires Consent)

Facebook Pixel - ad targeting
Google Ads - conversion tracking
Email campaign pixels

You can manage your cookie preferences at any time by clicking in the footer.

11. How to Exercise Your Rights

To request access, deletion, or export of your personal data:

Export My Data (receive a copy of your data in JSON or CSV format)
Delete My Data (request permanent anonymization)
Email us at privacy@showprima.com

We will respond to all data subject requests within 30 days (typically within 48 hours).

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you via email or through a prominent notice on our website. The "Effective Date" at the top of this page indicates when this policy was last updated.

13. Contact & Complaints

If you have questions or concerns about our data practices, please contact:

Email: privacy@showprima.com
Data Protection Officer: dpo@showprima.com

If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.